Shipping policy

Shipping Policy

1. Overview

At Antwerp Gems, we specialise in high-value, rare, and investment-grade gemstones and jewellery. Every shipment is handled with strict security, discretion, and insurance to ensure safe delivery worldwide.

This Shipping Policy outlines how we process, dispatch, and deliver orders.

2. Order Processing Time

·       All orders are subject to verification and quality checks before dispatch.

·       Standard processing time is 1–3 business days, unless otherwise stated.

·       Custom, high-value, or investment-grade items may require additional preparation time.

You will be notified once your order has been dispatched.

3. Shipping Costs

·       Shipping costs are not fixed at checkout and will be calculated based on the order value, destination, and security requirements.

·       The applicable shipping cost will be communicated to the customer after order placement and before dispatch.

·       Orders will only be processed once the customer has confirmed acceptance of the shipping charges.

4. Shipping Methods

We use trusted, secure, and fully insured courier services for all deliveries.

All shipments may include:

·       Full tracking (upon request)

·       Signature upon delivery (upon request)

·       High-value insurance coverage (upon request)

·       Secure, discreet packaging (no external branding indicating contents)

5. Insurance & Liability

·       All items are insured for their full purchase value until delivery is confirmed.

·       Responsibility for the goods transfers to the customer only upon confirmed delivery.

·       We are not liable for loss or damage once delivery has been completed and signed for.

6. Customs, Duties & Taxes

·       International orders may be subject to import duties, VAT, or customs fees depending on the destination country.

·       These charges are the responsibility of the customer unless explicitly stated otherwise.

·       We are not responsible for delays caused by customs authorities.

7. High-Value Shipment Security

Due to the nature of gemstones and jewellery:

·       Shipments may require additional identity verification before dispatch

·       Delivery may require photo ID and signature confirmation

·       Parcels are packaged in a way that does not disclose contents or value

We reserve the right to delay or refuse shipment if security concerns arise.

8. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

We are not liable for:

·       Incorrect or incomplete addresses

·       Failed delivery attempts due to customer absence

·       Parcels delivered to incorrect locations due to customer error

9. Lost, Delayed, or Damaged Shipments

In the rare event of an issue:

·       All shipments are insured and tracked

·       Claims must be reported within a reasonable timeframe

·       We will investigate with the courier and assist in resolving the matter

Compensation or replacement will only be issued after the courier investigation is complete.

10. Delivery Confirmation

A delivery is considered complete when:

·       The parcel has been signed for at the correct address

·       The courier system confirms successful delivery

11. Refused or Returned Shipments

If a delivery is refused or returned due to customer action:

·       Return shipping fees and customs charges (if applicable) may be deducted from any refund

·       The item must be returned in its original condition

12. Contact

For shipping enquiries:
Antwerp Gems
Email: info@antwerpgems.be
Phone: +32 483 12 86 52
Address: De Coninckplein 2, 2060 Antwerp, Belgium

13. Final Statement

We take every precaution to ensure safe, secure, and insured delivery of all gemstones and jewellery. By placing an order, you agree to this Shipping Policy.